Most problems have a quick fix. Find yours below.
“Couldn't save”
WhyNo internet connection
What to doConnect to Wi-Fi or mobile data and try again. Your data is still visible offline.
No notifications
WhyThey are off in the app or on the phone
What to doCheck Settings → Notifications, then allow G&M Wallet in your phone's settings.
An invitation didn't arrive
WhyThe email or Profile ID didn't match, or the space is full
What to doAsk the admin to check both details, then invite again.
I can't edit an expense
WhyOnly the person who added it can edit it
What to doLeave a comment and ask them to fix it.
I can't leave a space
WhyYou still owe or are owed money, or you are the last admin
What to doSettle up, or make someone else admin first.
My total on Home looks wrong
WhyAn account is in another currency, or left out of the total
What to doAdd an exchange rate, or include the account in the total.
A repayment doesn't change the balance
WhyIt is waiting for the other person to confirm
What to doAsk them to confirm it in the app.
I was logged out
Why6 months without use, a password change, or a log-out from another device
What to doLog in again.
Didn't find your answer? Visit Support or write to [email protected].